Hotel Mercure Carcassonne La Cité (Carcassonne, France)

Guests are complimentary about the location of the Mercure Carcassonne Porte de la Cité, with some going so far as to describe it as perfect. The hotel is conveniently close to the city centre and also places a walk around the city walls within easy reach.

Although a handful of guests found minor issues with the rooms, most agreed that they offered pleasant surroundings with a fairly impressive selection of amenities. Free Wi-Fi is an added bonus and appears to work as well as you might hope.

It seems that you can expect a warm welcome to this hotel. Guests are impressed by the standard of the customer service on offer and frequently comment on individual ways in which members of the team have helped them during their stay.

While the appeal of an outdoor swimming pool can never be understated, when you get a look at this hotel’s pool, you may just change your mind about jumping in. Apparently, the hotel maintenance staff think nothing about hosing pigeon droppings back into the pool.

Although guests generally describe the breakfast food as of a good standard, some do mention that the service is a little chaotic. It seems there’s no rhyme or reason to how the buffet is laid out, so guests end up flitting from one spot to another to get the items they want.

A small number of guests were disappointed by the lack of safes in the rooms. Some thought the air-conditioning could be more effective while a few others thought the some of the rooms were a little on the small side.