Positive Reviews
positive:
Incredible location all round
Guests really couldn't have been ay happier with the location of the hotel. They seemed to like it for two reasons. Firstly, the central location on the Bund meant that they had only to step out of the front door and virtually be right on the promenade, where they could walk and enjoy the amenities. Secondly, the location afforded good views, from almost every room, of Shanghai's very impressive skyline.
positive:
Exceptionally well designed and equipped rooms
Guests were very satisfied with their rooms indeed, saying that they were exceptionally well designed and equipped, and so comfortable that they created a temporary oasis for them in what is one of China's most frantic cities.
positive:
Helpful and friendly staff
For the most part, guests were quite impressed with the hotel's staff, saying they provided good service. Many English speakers, and others using it as a common language, reported that the staff could communicate well in English.
Negative Reviews
negative:
Lack of public transport in the area
A fair number of guests pointed out that there was no subway station nearby, so getting around by public transport was a little difficult.
negative:
Lighting not to everyone's taste
The hotel design makes use of evocative and somewhat dim lighting, which some guests did not really appreciate, especially when it came to their rooms.
negative:
Breakfast could be improved
Quite a number of guests did not really think much of the breakfast, with the general feeling being that it did not live up to the “five star” status that was evident elsewhere in the hotel.