Positive Reviews
positive:
Many Staff Members Recognized By Name
Numerous reviews from guests featured names of staff members they had interacted with during their stays. Generally, the service throughout the hotel was mentioned as being outstanding, because employees seemed to truly care about making guests feel satisfied, and therefore caused guests to remember their names and give them positive feedback in reviews.
positive:
Well Managed Under Pressure
This hotel is a popular option for hosting large groups and special events. Even when the property was near capacity, guests remarked that the staff members, and particularly those were responsible for overseeing the check-in process, were very friendly and never seemed like they were flustered.
positive:
A Calm Atmosphere
When staying here, you'll likely find that the environment is very relaxed. That was a comment guests made frequently, but they were quick to clarify that the laid-back atmosphere didn't result in unprofessional service.
Negative Reviews
negative:
Small Bathrooms
Guests griped that the bathrooms were not as large as they would have expected, considering this is a Marriott. However, this factor usually just caused minor annoyance and didn't make guests wish they would have stayed elsewhere.
negative:
Dated Facilities
There were remarks that the hotel is showing its age. However, some guests that complained were told renovations are planned.
negative:
Mixed Reviews About Prices
Although some guests were very impressed by the prices they paid, others felt the rates were quite steep compared to other accommodation choices in the area. That seems to indicate that, like at most hotels, the prices fluctuate depending on the time of year and whether there are special events that may make the rooms be in higher demand.