Positive Reviews
positive:
Friendly staff members
The staff at this hotel will take care of your every need from the moment you arrive. You can rely on their expertise throughout your stay, no matter what you need. You will feel right at home, as the staff are always smiling and willing to help you when needed.
positive:
Spacious interiors
Even if you are travelling with a larger group of friends or family, you won't need to worry about feeling cramped during your stay. You can stretch out with all the luggage you can handle, as each room is more than spacious enough for the allowed occupancy.
positive:
Convenient location
This hotel is situated only six minutes away from the Centre Point shopping centre as well as the Waterfront Kota Kinabalu. You will be able to reach plenty of shops and restaurants that are also within walking distance.
Negative Reviews
negative:
Lack of general maintenance
This hotel is in need of some maintenance, as there have been several complaints concerning the lack of up-keep in both the interiors and exteriors. Guests have mentioned that a lot of the fittings in the bathrooms do not work properly anymore.
negative:
Cleanliness could be better
The housekeeping staff need to do a better job when it comes to cleaning the interiors of this hotel, especially the private rooms. There have been several complaints regarding the lack of cleanliness in terms of dirty floors, unkept bathrooms and bedrooms as well as dusty surfaces.
negative:
Issues with air conditioning
Even though most guests enjoyed their stay at this hotel, there have been many complaints concerning the lack of proper air conditioning in the private rooms. Guests have mentioned how hard it is to properly adjust the temperature of the room, making it uncomfortable during summer months.