Hotel Marco Island (Marco Island, USA)

Guests said, in effect, that if they were any closer to the ocean the hotel would have a captain and officers, rather than a hotel manager and staff. They loved that they could simply walk out from the hotel and be right on a very lovely sandy beach.

Resort hotels usually go all-in when designing the main pool deck, and it seems this hotel was no exception. Guests mentioned that the pool deck was spectacular, with all the facilities they could possibly want, and a view over the Gulf to die for.

Guests had nothing but good things to say about the staff. They were friendly and offered a warm welcome, but what most impressed was their knowledge of the area and resort and their willingness to share it with guests.

Quite a number of guests questioned whether they had really received good value for money during their stay. While most felt the hotel offered good facilities, many did not feel they were good enough to justify the room rate.

Guests really didn’t feel that the food was up to the standard expected from a hotel like this. Essentially, they felt it let the rest of the hotel down. Breakfast was said to be a particular concern, with the food poorly prepared and presented.

This was a very common complaint. Guests were upset that there were so many extra charges for all sorts of things, from beach umbrellas to “enhanced” Wi-Fi and parking. They felt that they had paid a great deal of money to enjoy resort facilities, but were being bled for things that should have been included as standard.