Positive Reviews
positive:
Helpful and attentive staff
Happy reviewers agree that the staff at the Odalys Residence are helpful, friendly, and attentive. Many guests felt right at home from the moment they arrived at check-in. In addition, travellers got plenty of great tips from hotel employees, and found their special requests fulfilled quickly and correctly.
positive:
Great location
Many guests were very happy about the hotel's location. Those that had cars had no trouble getting into the city centre, and from there, they were able to access all sorts of sporting activities in both summer and winter. However, those without a car had to walk a bit, and warned others.
positive:
Can't beat the value
Many satisfied guests mentioned value as a particularly bright spot of their stay. They were surprised to find their apartments nicer and newer than they expected upon arrival. In addition, several commented that the apartments were much bigger than they had hoped for.
Negative Reviews
negative:
Could be cleaner
Several disappointed guests were disheartened to find dirty or smelly rooms awaiting their arrival. They were not able to relax while at home due to the poor hygienic conditions.
negative:
Staff can be difficult to find
While many positive reviews mentioned the friendly staff as a plus, many disappointed guests said that it was difficult for them to find the staff members. In addition, some said that the front desk was only open during select hours. This made it difficult to make requests.
negative:
Hot tub is inconsistent
Many guests arrived only to find that the hot tub and/or sauna was not accessible. This was not an isolated incident, as several reviewers who paid a visit at different times of year said the same thing. It appears that the sauna only operates by appointment, and the hot tub is not reliable.