Positive Reviews
positive:
Convenient choice for convention goers.
In addition to its own conferencing and events facilities, Macon Marriott City Center is also connected directly to the Macon Centreplex Coliseum and Convention Center. This makes the hotel a popular choice with those attending events at the center.
positive:
Clean and comfortable accommodations.
Guests report that hotel accommodations are generally clean and comfortable. Guests praise the housekeeping team for keeping rooms and suites tidy, while accommodations are mostly considered spacious.
positive:
Polite and helpful staff.
The hotel staff has a reputation for being polite and helpful. Guests praise the front desk team for offering a warm welcome, while housekeepers are said to be friendly.
Negative Reviews
negative:
In-room amenities are lacking.
Some guests are disappointed by the lack of in-room amenities found within Macon Marriott City Center. Most notably, guests are disappointed by the absence of a microwave and refrigerator, items typically associated with Marriott properties.
negative:
Check-in can be a lengthy process.
Reports suggest that it’s not uncommon for guests to experience a delay
at check-in. A number of guests have described scenarios in which their room
was not only not ready on arrival, but not ready several hours after the
official check-in time. This problem appears to be more common when events are
being hosted at the hotel.
negative:
Hotel restaurant draws criticism.
Guests dining in Vintage, the hotel restaurant, do not always leave rave reviews. According to reports, drinks are expensive, food is lacking in quality and service can be very slow. At breakfast, guests report food running out and not being replaced in a timely manner.