Positive Reviews
positive:
Good catering and customer service
According to many visitors, personnel were obliging, friendly and professional. Diners had frequent praise for the full English breakfasts and also expressed positive views about the plentiful and tasty evening meals.
positive:
Scenic hillside location amid gorgeous scenery
Guests loved this hotel's privileged hillside position overlooking the quaint market town of Church Stretton. Not only was it within walking of the town centre for shops, amenities, dining options and the railway station; but also, it made an excellent base for outdoor pursuits like walking, cycling and horse-riding in the rolling Shropshire hills. Drivers appreciated being near the A49 for uncomplicated access to local attractions, castles, beauty spots and museums. The free parking was a bonus as was the proximity of petrol stations.
positive:
Upbeat about rooms and shared facilities
The generously-sized bedrooms were often described as comfortable and clean with cosy beds and pleasant valley or garden views. Reviewers staying in the one or two-bedroom woodland lodges were often impressed with the accommodation, saying it was just fine for a mini-break or walking holiday amid tranquil and beautiful scenery. Travellers also liked the seasonal outdoor swimming pool.
Negative Reviews
negative:
Hotel format didn't suit everyone
Some critics felt they were treated as an afterthought as incidental guests at this hotel specializing in walking and outdoors holidays. The communal dining arrangements meant breakfast and dinner began at set times and were served around large tables, which some critics described as too regimented for their taste.
negative:
Patchy free Wi-Fi reported
The free Wi-Fi access was a welcome bonus. Nevertheless, some reviewers claimed that the signal was unreliable or offered sluggish speeds at times.
negative:
Claims of occasional drawbacks in certain rooms
In several rooms, visitors sometimes claimed they struggled to regulate the room temperature or encountered dated decor and tired-looking paintwork.