Positive Reviews
positive:
Great value for money
Suburban Extended Stay Hilton Head is quite reasonably priced in the area. If you are a person who believes that you should get what you pay for, you will not be disappointed staying at this hotel. Room rates are affordable. The snack and drink machines are not overpriced. Moreover, the longer you stay, the cheaper the rate becomes, as this is an extended stay hotel.
positive:
Excellent and efficient service
The management team is friendly, and the staff is clearly enjoying being nice to guests. Moreover, they will honor your requests, and you will not hear a single sound of complain from their lips.
positive:
Close to various restaurants and shops
Even though the hotel doesn't have its own restaurant, you won't have a trouble finding a place to eat. It's between Tanger Outlets 1&2. There are also shops nearby where you can find cheap stuff. Moreover, this hotel is just across the bridge from Hilton Head Island.
Negative Reviews
negative:
Cockroaches might be present in the room
Many guests reported seeing cockroaches running down the table, in the bathroom, in the hallways and in many other places. If you see one in your room and it makes you uncomfortable, you can call for a staff to deal with the issue.
negative:
Problematic housekeeping services
Upon returning to your room from a sightseeing around town, you might found a note at the door from the management apologizing that they are unable to clean your room due to a number of reasons. However, this issue doesn't happen often.
negative:
Minor bathroom issues
Guests complained how dirty the private bathrooms are. In addition, some complained about the water pressure being too weak. If you have any issues with the bathroom, ask the staff to have it cleaned.