Positive Reviews
positive:
Absolutely flawless rooms
Although there was a very rare issue once in a blue moon, most guests simply found their accommodation to be flawless. It was not simply that it was luxurious, which it was, but that it was perfect in every way guests could imagine. They felt that the hotel clearly displayed the sort of obsessive attention to detail that is one of the hallmarks of a true luxury property.
positive:
The views over Lake Placid
Even though it could not have been unexpected, given the name and reputation of the lodge, guests staying for their first time were still astonished with how terrific the views over Lake Placid were. Whether guests were staying in the main lodge, annex or one of the cabins, they all waxed lyrical over the view.
positive:
Great activities available
Guests traveling in all seasons mentioned that they were certainly not short of things to do. Guests mentioned many activities organized by the lodge itself, as well as the fact the skiing at Whiteface Mountain was not too far away.
Negative Reviews
negative:
Misunderstandings regarding children’s policy
One issue that came up a couple of times was that some guests had problems with ill-mannered children. Some believed that the hotel had a policy of no under-12’s but noticed families with children clearly under that age.
negative:
A bit expensive
While most guests were perfectly happy with the value they received during their stay, a few who experienced some issues felt that they had overpaid. In their mind the high room rate demanded a completely flawless experience.
negative:
Some service issues
Some guests mentioned that they experienced poor service, possibly as a result of staff being new and unfamiliar with their duties. They felt that at a property like this, these sort of mistakes shouldn’t occur.