Hotel Lake Okanagan Resort (Kelowna, Canada)

The resort's buildings are mostly situated higher up the hill from the lakeshore. As a result, they commanded incredible views over the lake, which impressed guests and left them in no doubt as to exactly where they were.

Of all the amenities available, it was the resort's marina that received the most favourable reviews. Guests mentioned that there was a popular Tiki bar down there and that they enjoyed being able to rent boats to explore the lake right from the dock.

Those not self catering were happy to report that the food available at the restaurants onsite was pretty good, so they didn't feel the need to drive all the way into Kelowna for dining.

Like any site built on a hill, this one seems to have steep steps all over the place. Guests reported that they sometimes got to be a bit too much, since there did not really seem to be any way to avoid them. Those with mobility issues would need to take this into account.

A number of guests did not think that the resort's staff were very professional at all. Going by the reviews, it seems that many are not fully engaged, and instead of providing good customer service are simply coasting along doing the minimum amount possible.

The overwhelming majority of the guests who brought up the question of value for money felt they had received especially poor value. The reasons given were typically that, while the room rates were exceptionally high, the accommodation was not up to scratch and many of the leisure amenities, like the pool, were simply closed for the duration of their stay.