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    Hotel Lake Okanagan Resort (Kelowna, Canada)

    Hotel Lake Okanagan Resort (Kelowna, Canada)

    About Lake Okanagan Resort

    Top amenities

    • Pool
    • Spa
    • Parking
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    • LocationOkay  6.9 / 10
    • RoomsOkay  6.7 / 10
    • ServiceOkay  6.8 / 10

    Positive Reviews

    positive:

    Awesome views from the property

    The resort's buildings are mostly situated higher up the hill from the lakeshore. As a result, they commanded incredible views over the lake, which impressed guests and left them in no doubt as to exactly where they were.

    positive:

    Great onsite marina

    Of all the amenities available, it was the resort's marina that received the most favourable reviews. Guests mentioned that there was a popular Tiki bar down there and that they enjoyed being able to rent boats to explore the lake right from the dock.

    positive:

    Good food onsite

    Those not self catering were happy to report that the food available at the restaurants onsite was pretty good, so they didn't feel the need to drive all the way into Kelowna for dining.


    Negative Reviews

    negative:

    Steep steps everywhere on the property

    Like any site built on a hill, this one seems to have steep steps all over the place. Guests reported that they sometimes got to be a bit too much, since there did not really seem to be any way to avoid them. Those with mobility issues would need to take this into account.

    negative:

    Poor customer service

    A number of guests did not think that the resort's staff were very professional at all. Going by the reviews, it seems that many are not fully engaged, and instead of providing good customer service are simply coasting along doing the minimum amount possible.

    negative:

    Poor value for money

    The overwhelming majority of the guests who brought up the question of value for money felt they had received especially poor value. The reasons given were typically that, while the room rates were exceptionally high, the accommodation was not up to scratch and many of the leisure amenities, like the pool, were simply closed for the duration of their stay.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Massage
    3. Sauna
    4. Hot tub
    Property amenities
    1. Business centre
    2. Entrance hall/lobby
    3. Lift
    4. Gym
    5. Hairdresser
    6. Parking
    7. Terrace
    8. Hotel bar
    9. Beach bar
    10. Pool bar
    11. Outdoor swimming pool
    12. Convenience store
    13. Conference rooms
    14. Non-smoking rooms
    15. PC with internet
    16. Restaurant
    17. Snack bar
    18. Beach
    19. Sun umbrellas
    20. Deck chairs
    21. Laundry service
    22. Spa
    23. Washing machine
    24. Organised activities
    25. Pool
    26. Free WiFi
    27. Entire house / apartment
    Accessibility
    1. Wheelchair accessible
    2. Accessible parking
    Room amenities
    1. Balcony
    2. Dishwasher
    3. Bathtub
    4. Shower
    5. Openable windows
    6. Television
    7. Hairdryer
    8. Central heating
    9. Electric kettle
    10. Air conditioning
    11. Satellite TV
    12. Desk
    13. Sitting area
    14. Telephone
    15. Cable TV
    16. Kitchen
    17. Microwave
    18. Fridge
    19. Coffee machine
    20. Dining Area
    21. Dryer
    22. Outdoor grill
    For children
    1. Playground
    Hotel characteristics
    1. Adults only

    Arrival / Departure

    1. Check out: 10:00

    Contact

    2751 Westside Road,  V1Z 3T1,  Kelowna,  Canada
    Telephone: +1(250)7693511 | Fax: +1(250)7696665 | 

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