Positive Reviews
positive:
Well-appointed and cozy rooms
You will highly appreciate the refurbished rooms. They have better sizes and better layout than the ones in hotels with the same ratings. The beds are very cozy and spacious enough. Moreover, the air conditioners and wireless Internet connection work well.
positive:
Excellent and spacious bathrooms
The bathrooms are spotlessly clean and spacious enough to satisfy even the picky customers. The water pressure is perfect. Hot water does not run out. The counters are made of granite, which is great, knowing that this is a budget hotel. Furthermore, the bathrooms are free from nasty smells.
positive:
Exceptional location in Phoenix
Knights Inn Phoenix East is close to the train station and airport. This is good news for those who want to relax after a long and tiring flight. In addition, the property gives easy access to points of interest such as City Center and Legacy Golf Resort. Very strict policies are implemented
Negative Reviews
negative:
Few amenities have stains and dust
Some towels are a bit damp when given to you. Others are a bit ripped off. Some of the couches are dusty and have stains. If you come across any of these issues, contact the staff so they can give replacements or clean your room again.
negative:
Problems with the immediate area
There were some people fighting with each other around the hotel according to few guests. This can disturb the sensitive sleepers. However, the staff is alert in calling the cops if the situation gets out of hand. Moreover, you are advised not to walk around the hotel late at night.
negative:
Very strict policies are implemented
The staff says that guests have to pay a high fee if they go beyond the time limit for checking-out. Therefore, you are highly advised to be aware of the time and pack your bags before the time limit ends.