Hotel Kasbah & Spa Agounsane (Marrakech, Morocco)

The lovely views from the property were by far what guests most appreciated about Agounsane. They had come to the resort to get away from it all, otherwise they would have stayed in Marrakech, and the peaceful views over the valley and hills were exactly what they were looking for.

In travelling to Morocco, and especially the area around Marrakech, guests had built up certain “exotic” expectations regarding what they would find there. On arrival, it seems that they were satisfied that the spirit and atmosphere they had in their minds was reflected in the evocative and traditional décor used throughout the hotel.

While their English language skills were not considered all that good, guests really thought that the staff went the extra mile to make sure that they had everything they needed to have a great holiday.

It was hard to find a good word spoken about the food served at the restaurant. Even those who found the taste acceptable went on to say they considered it overpriced. But it seems most did not really like the taste, and some suggested having access to a car so you could dine at better places nearby.

Perhaps not surprisingly, given the remote location, there were a few complaints that the Wi-Fi was a little unreliable. Guests did seem a bit more understanding that they would have been otherwise.

On the whole it does not seem that guests were happy with the value they received. They said that the room-rates are high for this area, and felt that the hotel did not pay enough attention to the details to justify them, and its star rating.