Hotel JEN Manila by Shangri-La (Pasay, Philippines)

The staff members are very considerate and helpful. With multilingual staff on hand, the hotel caters to a wider clientele base from different nationalities. The reception staff are very swift and professional during the check-in/out process.

There is a wide selection of items in the hotel's breakfast buffet. Every item is skilfully prepared and plenty enough to satisfy all the guests. The atmosphere is very relaxing and peaceful.

The hotel offers free Wi-Fi which is very convenient because it is fast and the signal is strong in both the rooms and public areas. Browsing the web is an enjoyable experience.

Though generally a personal preference, a good number of guests complained about the beds enough to warrant a concern. Those affected thought the beds were too soft and did not offer proper spinal support. As such, a few guests woke up with aching backs and some with stiff necks.

Some guests were of the belief that the rooms were too expensive once you took into account the room rates versus what was provided in the room. Some also pointed out the high prices of food items that went contrary to their liking. They felt they did not get value for their money.

A few guests who have stayed at hotel have complained of the thin walls thus having disturbed by noise especially at night. The nightclubs nearby can get rather noisy as a result of the revellers and loud music. Those looking for a peaceful night's sleep will unfortunately not be able to have it some of the time and especially during the weekends.