Hotel InTown Suites Extended Stay Tuscaloosa AL - University of Alabama (Tuscaloosa, USA)

For a trip to the city, guests report that the complex is conveniently located close to shopping and local points of interest, the staff is welcoming and accommodating and the rooms are quiet and clean.

Budget-minded travelers note In-Towne Suites Tuscaloosa is a good value for the money as the rooms are comfortable, the hotel is in a good location for sightseeing in the city, and pets are welcome. Guests comment that they had a good night's rest and will return.

Guests compliment the staff on the reception desk, noting that check-in is fast and easy and that guests are made to feel welcome and not just a number. Guests note that the staff is happy to offer useful tourist information and driving directions as well as offering to help with booking tickets or tours.

Some guests have commented that they did not feel that the hotel lived up to their expected standard of cleanliness, noting that the lighting fixtures and mirrors were dusty and filmed and mold in the shower stall was not addressed during their stay. Worn upholstery, stained carpeting and a prevailing odor of stale cigarette smoke were reported as concerns.

A prevailing odor of dampness was reported in the hallways with guests commenting that there was a lack of fresh air and public areas seemed stuffy, closed-up and in need of better ventilation.

Several guests commented that it was frustrating to find that reservations had been cancelled or changed due to the confusion of the hotel changing ownership. Although management was cooperative and quick to find alternative rooms and the confusion was resolved, guests found the time delays in check-in and changing rooms annoying and an inconvenience.