Hotel InTown Suites Extended Stay Decatur AL (Decatur, USA)

Guests were clearly very happy with the location of the hotel. They mentioned that there were a number of great restaurants within walking distance, so even if they were not self catering they could eat well without travelling far. They also mentioned the Decatur Mall, which was just up the street, had all they could possibly have wanted to buy during their stay.

The overwhelming majority of guests felt that they had received good value for money during their stay. The main reason was that they regarded their room rate as very low indeed and reckoned that they had received good accommodation in a great spot in return.

Guests with pets in tow were not only delighted that the hotel accepted pets in the first place, but felt that they were well treated and welcomed, rather than merely tolerated as a matter of policy.

A number of guests did not like that reception was not staffed 24 hours. Some were due to arrive late, and found the process of checking in without reception staff present complicated and frustrating, but others would simply have been more comfortable, and felt safer, if the front desk was staffed around the clock.

Guests mentioned that the property was quite difficult to find. The hotel is set back from the road and is among a number of other properties. They felt that, given this, better directional signage should be installed.

Many guests reported maintenance issues in their rooms , usually concerning  this or that piece of electrical equipment not working- either properly or at all.