Positive Reviews
positive:
Convenient base for traveling Lexington area
Guests appreciated the fact that there’s always a parking space near the front door of the building. If you don’t have a vehicle, riding a taxi to downtown where many shops and eateries are located is not very expensive. Moreover, the hotel is also near to many of the town’s tourist attractions, and close to the airport.
positive:
Responsive to all guests’ queries!
The Inn On Broadway’s staff members are friendly and very responsive to all questions of the guests. You will observe that they do care about their guests, and will listen very carefully to all the critiques and suggestions posted by guests so they can improve on their services.
positive:
Simple yet impressively clean rooms
If you are just looking for a clean, comfortable place to stay in Lexington, then look no further! The low-light, spacious rooms in this property is simple yet impressive according to previous guests. The hotel may not be an extravagant property, but rest easy knowing that you’ll get a decent accommodation.
Negative Reviews
negative:
Hallways need general refurbishing
Guests who stayed here weren’t impressed with the state of the hallways. They reported that the ceiling was peeled and chipping, and that the carpets were badly stained.
negative:
Small breakfast area; incompetent servers
The breakfast area is quite small! There were times when there was a large attendance of guests during the free breakfast, and they had to be jammed in the small space. Moreover, not everyone is happy with the service of the staff.
negative:
Hard, uncomfortable beds
Guests compared the beds to ‘hard bricks’, and said that they were not able to have a comfortable sleep. Some even said they weren’t able to sleep at all. When faced with this issue, demand a room transfer or have your sleeping facilities exchanged.