Positive Reviews
positive:
In the heart of the tourist district.
The motel is less than a five-minute walk from Clifton Hill, the main tourist hub in Niagara Falls, and within minutes of many popular attractions, including Casino Niagara, Fallsview Indoor Waterpark and Hershey's Chocolate World. The famous waterfalls are also within a mile of the motel, making it a conveniently-positioned property.
positive:
Helpful and courteous staff.
Previous guests have been quick to praise the motel staff. According to reports, employees are friendly, courteous and helpful.
positive:
Access to amenities at sister hotel.
Guests staying at the motel are granted access to a number of amenities at Country Inn & Suites, the motel's sister property located next door. Accessible amenities include an indoor pool, fitness room, games room and laundry facilities.
Negative Reviews
negative:
Old amenities require updating.
Reports suggest that many
amenities within the motel are somewhat long in the tooth. Guests point out
that TV sets, carpets, mattresses and air conditioning units are all aging and
in need of updating. Meanwhile, décor and furnishings at the motel are said to
be outdated.
negative:
Noticeable exclusions prove trying.
A number of noticeable
exclusions have negatively impacted guests staying at the motel. Such omissions
include Wi-Fi, in-room refrigerators and an on-site reception (guests have to
check-in at the neighbouring hotel). With the motel being a three-story
building, the absence of an elevator has also proven tricky for less mobile
guests.
negative:
Smell of smoke in non-smoking rooms.
Despite being billed as a 100% non-smoking property, a number of guests have complained that their accommodations smell of stale cigarette smoke. It appears that the no-smoking policy is not strictly enforced.