Positive Reviews
positive:
You could even be upgraded
There have been a few occasions where guests have had a pleasant surprise with an upgrade at no additional cost. The upgrade includes a complimentary breakfast, so these visitors said they would most definitely be back, also because of the accommodating nature of the staff at the Hotel Indigo Houston at the Galleria.
positive:
Value for money with excellent service
Guests have said that the location of this hotel is superb, the bathrooms are neat and modern, and as a bonus, the Galleria shopping complex is just a five minute walk. To top it all, the service received from the amazing hotel staff was memorable. With all of this in mind guests have said that this must be one of the hotels with the best value for money.
positive:
Wonderful start to the day
If a great breakfast is what you like to start your day with, then you will be impressed with what is on offer every morning. The choice of hot and cold dishes is limited, but each dish is prepared with care, and a great deal of taste. All in all, guests leave feeling ready to tackle the day.
Negative Reviews
negative:
Small pillows
Although the pillows are considered to be really soft and comfortable, it seems that many guests feel that they are a little too small. Nonetheless guests have not complained that they did not get a great sleep on them.
negative:
Air conditioning units too loud
Visitors have described the climate control units as being outdated, and some of them are really noisy at the Hotel Indigo Houston at the Galleria. If this is the case during your stay, you could ask the friendly staff to assist you in changing rooms.
negative:
Later than usual check-in
Even if you arrive sometime after check-in, guests have reported that your room may not necessarily be ready. In cases where this has happened, visitors have been offered a complimentary drink while they wait.