Hotel Imperial Reforma (Mexico City, Mexico)

Guests frequently commented that the location of this property was excellent because they were able to go sightseeing on foot without hassles. Furthermore, they said if you don't want to get around solely by walking, it's possible to reach the metro station on foot and then use the metro to explore places that are further away.

Guests commented that the staff were eager to help. They gave several accounts of how the staff did things to make their stays more pleasant and provided information when requested. Additionally, the employees spoke good English, guests said.

Guests were impressed by the low prices they paid to stay here. Many guests were particularly trying to keep accommodation costs down, and found this property helped them meet that goal.

Guests complained that the carpet in this property should be replaced soon. They saw that it was stained, and said the carpet design was very old and appeared to have been installed several decades ago. The carpet condition was something guests quickly noticed, and they admitted it tarnished their views of the property.

Guests griped that they found it hard to sleep at this hotel because it was so noisy. Most commonly, guests brought up that they could easily hear the sounds of foot and vehicular traffic outside. Furthermore, guests were disturbed by fellow occupants in other rooms, and loud plumbing noises. They recommended bringing earplugs.

Guests said it seemed that the property was once very beautiful. However, they clarified that it seemed like the hotel management had given up on maintaining both the interior and exterior parts.