Hotel ICON Embassy (Madrid, Spain)

Many guests comment that the hotel is located in the middle of a commercial centre, on a street that is full of famous brand shops. Others like that Serrano Metro Station is within walking distance and add that many restaurants and bars can be found in the neighbourhood.

Most guests note that breakfast is great with crisp bread, warm pancakes, and fresh coffee. Others like that meals are reasonably priced at the onsite restaurant, and add that waiters are friendly and attentive.

Many guests say that the hotel is pet-friendly and state that pets can stay with owners in rooms. Others mention that the property has beds and food for pets, and add that pets are welcome to hang out in the lobby.

Several guests report that the rooms are small and say there is not enough storage space. Others note that there is no dressing mirror and state that rooms don't look the same as in travel brochures.

Some guests point out that the Internet in rooms and in the building is slow and often disconnects. Others comment that the floor in the bathroom gets wet after taking a shower, and mention that the water pressure in the shower facilities is weak.

Several guests say that rooms on lower floors are noisy because of the street noise, and suggest asking for a room on a higher floor. Others note that walls are paper thin and suggest that sensitive sleepers pack a pair of earplugs.