Hotel Ibis Madrid Aeropuerto Barajas (Madrid, Spain)

Guests were mostly impressed with the customer service and praised personnel for being professional, friendly and efficient, adding that many spoke English and had good local knowledge. The continental breakfast had plenty of fans who said it was an affordable, filling and tasty option. Many diners also enjoyed the handy 24-hour snack service and evening meals in the restaurant.

The location proved highly convenient for Madrid-Barajas Airport, which was within reasonable walking distance or a short free shuttle bus ride away. Drivers said the hotel was easily accessible from the M-11 and welcomed the on-site parking. Those basing themselves at the hotel for city breaks said it was quick and easy to reach central Madrid by taking line 8 services from Barajas metro station, just a short walk away. Another bonus was the proximity of exhibition venues, amenities, shops and dining options.

Reviewers were upbeat about the rooms, saying they were clean and well-equipped with generously-sized bathrooms, effective soundproofing, powerful showers and comfy beds. As the rooms were often competitively-priced, many travellers felt they got a good deal.

Some guests with the earliest flights were disappointed that the free shuttle didn't operate around-the-clock. There were also claims the service was a little chaotic or unreliable at times.

Several critics claimed certain rooms were rather small or had inadequate temperature controls. There were also occasional reports of dated decor or tired-looking furniture.

Although most reviewers had good things to say about the members of staff, there were occasional reports of encounters with employees who seemed abrupt or rude at times.