Positive Reviews
positive:
Easy Access to Transit Choices
Guests noted it was very easy to access bus and train routes when staying here. In many cases, the convenient location was praised as one of the best things about this property because it allowed them to get around without hassles.
positive:
Clean Rooms
Guests generally found that their rooms were tidily kept throughout their stays, reflecting the probability that the housekeepers take pride in their work. The good level of cleanliness here often helped guests feel more comfortable and willing to come back.
positive:
The Breakfast Room is Inviting
Guests liked the layout of the space where breakfast is served. They specified it has plenty of space so they did not feel rushed or that it was hard to find a seat. Also, they said the views of Berlin that can be seen from the breakfast room's windows are marvellous.
Negative Reviews
negative:
Some Staff Members Are Reluctant to Help
Guests were sometimes surprised to find that service didn't meet their expectations. In some cases, they said staff members seemed disinterested in resolving problems or slow to bring items that were requested. Furthermore, some guests said the employees just weren't very pleasant to deal with, and didn't go out of their way to be welcoming.
negative:
Not Enough Amenities
Numerous reviews featured comments from guests who said their rooms were short on amenities, at least when compared with similar properties they had stayed in before. Usually, the items guests wanted the most were irons and kettles.
negative:
A Lack of Sufficient Breakfast Choices
Guests occasionally mentioned they would have preferred a greater number of choices available at breakfast. This comment seemed to be most often made when guests were staying at the hotel for a while and were tired of eating the same things day after day.