Positive Reviews
positive:
Breakfast is delivered
Most guests of the Hotel des Coutellier have loved the free breakfast that is delivered to the room every morning. These guests appreciated not having to leave their rooms before starting their day with this nice spread of local foods.
positive:
Nice location
Many guests have liked the location of this hotel, as it is near the waterfront and close to many of Quebec City's top attractions. There is also a train station that provides access to Montreal and Ottawa just a short walk from the hotel.
positive:
Nice, friendly staff
Past guests have been impressed by the hotel's staff, saying that they are quite friendly and will go out of their way to ensure that your visit is a good one. Guests appreciated the fact that they could ask the staff for help with nearly anything and receive an immediate response.
Negative Reviews
negative:
Parking is off site
There have been complaints about the parking at Hotel des Coutellier, since there is no on-site parking available. As a result, guests had to park across the street, which they found to be unacceptable.
negative:
Not enough coffee
Guests have mentioned that there isn't enough coffee available in the rooms. As a result, if you are a heavy coffee drinker, you will be forced to pay for more coffee or go elsewhere to receive your coffee fix for the morning.
negative:
Cramped, dated lobby
Numerous guests have complained that even though there isn't anything besides a front desk in the lobby, it is quite cramped and small. In addition, the lobby as a whole is starting to look a little worn. These guests feel as though new carpeting and furniture would do wonders for this part of the hotel.