Hotel Hyatt Regency Phuket Resort - SHA Extra Plus (Kamala Beach, Thailand)

Food lovers find themselves spoilt for choice by an array of mouth-watering dishes. The buffet-breakfast is a huge hit in terms of quality and variety, while the nightly BBQ at Sunset Grill delights in its delectability. Vegetarians are excellently catered for by highly-skilled and conscientious chefs.

Immaculately clean and never overcrowded, the hotel's breath-taking infinity pool is the perfect place to sunbathe, drink cocktails, and take in a sunset. Live music plays of an evening, while soft sun loungers provide a great place from which to watch the stars circle overhead.

According to a telling number of reviews, the personnel here are not just good, they are as good as it gets. Service orientated and always smiling, their attention to detail and determination to ensure guest's needs are met are a reason many rush to return.

Visitors hoping for a beach-front paradise based on promotional photos might be in for a shock. Rather than white sands, the beach in front of the hotel is rocky, rendering swimming impossible. Great beaches are close by, but this doesn't assuage some reviewer's outrage at feeling misled.

This vast hillside complex has proved a nightmare to navigate for some. Golf buggies are on-hand to ferry you from one part of the hotel to another, but in the searing heat, even a five-minute wait to be collected can be a real test of endurance.

Minor safety issues have sullied an otherwise great experience for some. The elevated platform on which the bed stands is a trip hazard that has caught out many a new arrival, while the handles of poor quality in-room kettles can heat up and scald the unsuspecting.