Positive Reviews
positive:
Tasty food available 24/7
Previous guests were very happy with the food selection at Hyatt Place. The complimentary breakfast has a nice variety of items, with a small rotating menu so that the same foods are not served every day. Guests loved being able to order room service 24/7, and they also enjoyed the cocktails and Starbucks coffee drinks at the bar.
positive:
The shuttle service is convenient
Many guests took advantage of the shuttle service, which runs to the airport and anywhere within a five-mile radius.
positive:
You can expect good customer service
Their reviews frequently mention how professional and courteous the employees are.
Negative Reviews
negative:
The vanity is in the bedroom
Most of the rooms have an enclosed bathroom with a shower and toilet, but the sink and vanity are outside the door, in the bedroom. Many guests were bothered by this odd layout choice. Some found it difficult to get ready in the morning without waking others that were staying with them. A few guests expressed that the carpeting under the sink may not be sanitary.
negative:
Sound travels through the walls
This Hyatt Place has a apparently a wood construction, not concrete like many hotels. As such, sound tends to carry through the walls and ceiling, which can disrupt their guests' stays. The size of the rooms, with a pullout sofa in many, compounds the issue, as it tends to attract families and other large groups. Single business travelers did not appreciate the pitter-patter of tiny feet resounding through their ceiling.
negative:
Be sure you really have a room reserved
Though Hyatt Place received generally positive reviews, some negative reviews said that upon arrival they were told the hotel was overbooked and they would have to stay elsewhere. The hotel does attempt to compensate travelers for this inconvenience by making them reservations at a comparable hotel and paying for the room.