Hotel Hyatt Place Atlanta Duluth Johns Creek (Duluth, USA)

New arrivals are routinely swept-away by a tidal wave of hospitality. Among the adjectives used to describe them are professional, courteous and knowledgeable. The warmth continues for the duration of your stay as invested staff inquire as to your time and offer a wealth of local area knowledge.

Following recent refurbishments, the hotel has attracted a flurry of rave reviews attesting to its stylish décor and spotless standards of cleanliness. Arrivals are hit by sweet floral smells in the lobby, while new carpets throughout are thick and soft. Rooms and bathrooms are equally immaculate.

Weary travelers are perpetually appreciative of the wonderful night’s sleep afforded them in world-class beds. Even light-sleepers drift off with ease on marvelous mattresses, while huge blankets and plush pillows are had to leave. For many repeat visitors, it’s the main reason for using this establishment over others.

The most consistent concern comes from light-sleepers who have suffered a night of insomnia because of the AC units. Located right next to the bed, units are old, smelly and extremely loud. Pack earplugs, or you may have to choose between being cool or kept awake by noise.

From time to time, those staying on business have a less-than-perfect experience. Poor phone coverage in rooms, broken USB chargers and fridges, non-functioning key cards and bad receptions on TVs are among the short list of issues blighting the stays of some businesspersons.

While the majority of guests have a thoroughly enjoyable stay, minor mishaps sully the experience for some. Occasional instances of understaffing at breakfast annoy some, broken down or painfully slow  elevators perplex others, while still others find compact bathroom cubicles are badly designed and claustrophobic.