Hotel Hyatt on the Bund (Shanghai, China)

Visitors flock to this Shanghai hotel's rooftop bar, VUE, to take in the spectacular views over the Pudong/Lujiazui skyline, Huangpu River and the Bund. The 32nd floor venue's open-air terrace with whirlpool, resident DJ and captivating cocktail list contribute to the ambience of this memorable setting.

This hotel's 3,000 square-metre recreational and wellness facilities are much loved by reviewers. The 25-metre indoor lap pool, gigantic gym and sumptuous spa, with sauna, steam room, Jacuzzi and plunge pool delight weary sightseers, as does the rooftop wading pool with additional Jacuzzi and Shanghai-skyline backdrop.

Guests who take their morning meal in this hotel's luxurious restaurant have lots of good things to say about the international buffet. They like filling up on the delicious Asian dim sums and dumplings, made-to-order omelettes, cooked meats, vegetarian options, hot waffles and fresh juices.

Some guests grumble about grubby upholstery and stained carpets in guestrooms. A few travellers have mentioned an old-fashioned and temperamental lighting system, which appears to have a mind of its own. Several reviewers have griped about poor ventilation in bathrooms. Drain smells are a recurring theme.

This hotel's high-speed Wi-Fi leaves some guests gasping for bandwidth. Several reviewers were unable to download emails and small files. Those with rooms far from routers have reported an unstable connection which frequently drops out. Families occasionally object to the two-device limit per room.

Several travellers have commented that the standard of service throughout this hotel does not live up to expectations. Some reviewers find staff slow to respond to customer requests. Maintenance issues sometimes require several calls to resolve. A handful of guests have felt fobbed off when voicing complaints.