Hotel Howard Johnson - Milford/New Haven (Milford, USA)

Many guests were impressed with the customer service at this hotel. Staff were often described as friendly, attentive and helpful. However, some guests were frustrated by occasional booking mix-ups at check-in.

Plenty of visitors said that although they weren't fancy, the rooms were generally clean and comfortable enough for the needs of the budget-conscious traveler on a shorter stay. Guests liked the way the rooms were well-equipped with fridges, microwaves and coffee pots.

Reviewers were positive about the location next to highway I-95 and a short drive from the center of Milford and downtown New Haven. It also enabled hassle-free access to the Connecticut coast and area attractions. Furthermore, there were various dining options plus a major shopping mall within walking distance.

Critics sometimes said there was room for improvement with the hotel's cleanliness and maintenance standards. There were claims that that the hotel had seen better days and would be improved by additional modernization to address maintenance issues like dated decor, aging carpets, cigarette burns and peeling wallpaper. Cleanliness complaints were generated by occasional encounters with unsatisfactorily cleaned bathrooms, cobwebs, dirty floors, mold and stained sheets.

Musty odors and lingering smoky smells were reported in some parts of the building, including certain non-smoking rooms. Although some reviewers found the property to be fairly quiet considering its roadside location, there were light sleepers who occasionally reported being able to hear traffic noise or sounds from connecting rooms and corridors.

Guests welcomed the free Wi-Fi access at this hotel, but there were some users who criticized the network for offering occasionally sluggish speeds or a weak signal.