Positive Reviews
positive:
Convenient roadside location
This hotel's position next to Interstates 10 and 410 north of downtown San Antonio was a hit with many visitors as it enabled hassle-free access to area attractions, amusement parks, shopping malls, the airport and sports venues. Downtown San Antonio for the picturesque River Walk and Alamo mission World Heritage Site was about ten minutes' drive away. Another convenience was that there were several eateries and gas stations nearby. Many guests also noted that the property was relatively quiet considering its roadside location.
positive:
Friendly personnel
According to many reviewers, customer service standards were good. Personnel were often described as friendly, professional and obliging.
positive:
Clean, comfy and affordable rooms
Guests frequently commented that the suites were generously-sized and more than sufficiently clean and comfortable for a short stay. Another appealing factor was the usually affordable rates, which prompted many guests to say their stays represented decent value for money. There was also praise for freebies like parking and the hot continental breakfast as well as the pleasant swimming pool.
Negative Reviews
negative:
Claims of booking mix-ups
A few guests claimed they encountered frustrating booking mix-ups on arrival. Some critics said they were checked-in to already-occupied rooms.
negative:
Occasional maintenance issues reported
Critics occasionally felt the property had seen better days and would benefit from further remodeling to tackle maintenance issues in some rooms like dated decor, broken lighting, non-functioning showers, malfunctioning TVs, worn carpets and weak water pressure.
negative:
Cleanliness grumbles
There were occasional complaints about cleanliness standards from some quarters. These included dirty floors, bathrooms that weren't well-cleaned, sporadic visits from housekeeping, stained bedding, trash leftover by previous occupants and mold.