Positive Reviews
positive:
Conveniently located and fairly tranquil
Reviewers were largely glad to have chosen Howard Johnson New Braunfels as its location proved convenient, especially for motorists. The proximity of Interstate 35 made it uncomplicated to get to local visitor attractions like Schlitterbahn Waterpark. San Antonio was also within easy driving distance along. Travelers also found it handy to be so close to gas stations, convenience stores and a wide selection of eateries. Many guests said they found it fairly tranquil considering it was located near the freeway.
positive:
Southern hospitality
Many guests said they experienced friendly service from professional and pleasant personnel at this Texas hotel. However, there were occasional claims that complaint-handling could have been better.
positive:
Functional rooms at affordable rates
The rooms were generally described as modest but well-equipped with fridges, ironing facilities, microwaves, hairdryers and coffee-makers. Nevertheless, some critics claimed the rooms were rather small. Budget-savvy reviewers were grateful for perks like the free newspapers, pet-friendly policy, ample free parking and complimentary breakfast. The competitive room rates appealed to those traveling on a shoestring budget.
Negative Reviews
negative:
Some qualms over cleanliness
Visitors occasionally voiced concerns about cleanliness standards in some rooms. Issues reported included poorly cleaned bathrooms, inconsistent housekeeping standards, accumulations of dust and hair, stained linens, mold and trash leftover from previous guests. There were also infrequent reports of encounters with cockroaches.
negative:
Musty smells irritated some
Unpleasant smells like musty odors were detected in certain areas of the property and proved to be an irritation for some guests.
negative:
Claims that some facilities were in disrepair
Reviewers sometimes mentioned that the owners would do well to invest more in raising maintenance standards. There were grumbles over dated decor, defective appliances, tired-looking furniture and damaged doors in some rooms. Moreover, the swimming pool wasn't all that inviting, some critics said.