Hotel Howard Johnson by Wyndham Florence (Florence, USA)

Guests liked the rooms which were relatively clean. They had all the necessary in-room amenities like refrigerators and microwaves in good condition. They felt the room was out of date, but adequate and well-kept for the price. They liked the placement of the sink in the separate area from the shower and the toilet.

Guests found the breakfast with eggs, sausages, waffles and oatmeal to be more than adequate. They liked the warm breakfast room, the service and cleanliness. Guests liked the location of the hotel off I-95 to be very convenient and close to restaurants. The area was quiet.

Guests found the staff to be pleasant, friendly and helpful. They took care of the guests and catered to all their requests. They also found the manager to be very hospitable and friendly. They were satisfied with the courteous and efficient staff in the breakfast room.

Guests observed that the facility is in serious need of an update. They saw peeling wall paper and paint, and dirty and sticky carpets all over the hotel. The non-smoking rooms smelled of smoke. The room key did not work most of the time. They found mold all over the shower and wet spots on the ceiling. Door hinges were reportedly dirty, and tiles were cracked. They found that the fitted sheets did not fit the mattresses and pillows were small and square. They also had to request for clean towels every time.

Guests found the laundry room to be dirty and dysfunctional most of the time

Guests found that the dining area needs improvement in ceiling, tiles, tables and chairs.