Positive Reviews
positive:
Great for those in the know
While many conceded that this hotel does have a dated feel to it, those who researched the property prior to booking felt that this place absolutely fit their needs. Close to I-94 and convenient to so many local attractions, guests passing through the area on a short stop believed that this Benton Harbor hotel represented fantastic value for money.
positive:
Nice pool area and some good amenities
Retro looks aside, a number of guests were rather complimentary of this property and the amenities it offered. The pool and Jacuzzi were a real hit with guests as was the property's on-site restaurant. This latter amenity was great for those looking for an alternative to the multiple fast food outlets located close to this hotel.
positive:
Great balconies
Inside the rooms, the accommodation was rather basic, but many were pleased to note that many units were furnished with decently-sized balconies.
Negative Reviews
negative:
Housekeeping concerns
Yes, this is an older property that many feel needs a serious facelift. In addition to this, some guests felt that housekeeping was a real concern here. Dirty carpets - especially in the reception area - were a consistent complaint and visitors felt that, on the whole, rooms could simply be cleaner. Many also noted odd, urine-like smells in hallways.
negative:
Run-down area, limited food options
The neighborhood surrounding the hotel certainly wasn't to everyone's taste; in fact, some commented that it seemed genuinely run-down. This made some guests feel uncomfortable. Additionally, many were disappointed that nearby eating options were limited to a handful of fast food establishments.
negative:
Staff could be friendlier and Wi-Fi stronger
While not entirely unfriendly, many new arrivals felt that the front desk team could be a bit warmer. Finally, a number of guests were unable to connect to the weak Wi-Fi here.