Positive Reviews
positive:
Great location
Many guests love that Spencer Theater for the Performing Arts is nearby, and say that Lincoln National Forest, also close by, has life zones ranging from Chihuahuan desert to sub-alpine forest, as well as very diverse vegetation. Others add that Casino Apache is nearby and features exciting games, from endless slots and video poker to blackjack, roulette and three-card poker.
positive:
Charming and cooperative staff
Several guests appreciate that the front desk staff is charming and attentive, and note that requests for tour assistance are handled with a sense of urgency. Others add that the manager greets guests with a smile, and appreciate that staff is knowledgeable about local attractions and history.
positive:
Wholesome breakfast
Many guests mention that the cereals are whole grain, the coffee is premium, and the breads are freshly baked. Others add that the juices taste fresh, and appreciate that eggs are cooked-to-order.
Negative Reviews
negative:
Rooms lack basic amenities
Some guests note that there is no Wi-Fi in the rooms, and say that bathrobes, slippers, and bottled water are not standard. Others add that the rooms are not fitted with refrigerators, and comment that several premium channels are not available.
negative:
Unimpressive business center
A handful of guests say that there are no private meeting rooms, and mention that the business center does not have dedicated staff to assist with conferences and others business events. Others add that projectors and audiovisual equipment are not provided.
negative:
Common areas not maintained
Some guests note that both the lobby entrance and indoor pool have a strong odor of cigarette smoke, and dislike that the ventilation is not effective. Others add that there is the same lingering odor in the hallways and adjoining rooms.