Hotel Homewood Suites by Hilton Southwind - Hacks Cross (Germantown, USA)

The recently renovated guest rooms are generally considered both attractive and comfortable, as are the hotel grounds: the grilling area has also recently been updated, and has inviting seating areas. The pool is also much appreciated during the summer months.

Many guests have been favourably impressed by the front desk team, describing them as friendly, helpful, and accommodating. The breakfast and evening social hosts are also described as cheerful and personable, happy to make conversation while keeping the buffets running smoothly.

The hotel is located opposite FedEx world headquarters, and thus popular with trainees. Guests also find it convenient to the airport, gas stations, shopping, and restaurants. The neighbourhood is generally described as safe and upscale, yet not too far from the highway for guests headed to downtown Memphis, about 25 minutes in light traffic.

Recent guests have been let down by inconsistencies in housekeeping, such as failure to re-stock items such as coffee and shampoo, or failure to service the room as scheduled. Insufficiently thorough cleaning of the carpeting and bathrooms are also frequently reported issues.

Though many guests appreciate the value of "free" breakfast and social hour, reviews of the food itself are a bit mixed. Some wish for a greater variety of healthy choices at breakfast and heartier options at dinner, while others are generally disappointed in the overall quality of items.

Though many guests praise hardworking and friendly team members, guests have also experienced indifferent and even impolite responses to reported issues at the front desk.