Positive Reviews
positive:
A clean, comfortable building with character..
Many guests comment on the hotel's historic charm and character, noting that the building dates to 1910 and its elegant facade has been carefully preserved. The interior, however, has been comfortably modernized, and guests love the convenience of the full kitchens.
positive:
An ideal location..
Guests love the hotel's location in the historic district, noting that it is close to Broadway, yet far enough away to be quiet and peaceful. Many are quick to comment that "everything" is within walking distance, including nightlife, restaurants, shopping, and the many of the city's top cultural attractions, including the Country Music Hall of Fame, Frist Center, and the Ryman Auditorium.
positive:
Friendly, professional staff..
The front desk, management, and valet staff have received many rave reviews for their genuine smiles, knowledge of the area, and professional customer service. Thirsty sight-seers look forward to the generous evening receptions, and the breakfast buffet also earns compliments for its wide variety.
Negative Reviews
negative:
Getting old and tired..
Guests often comment that the interior of the hotel is ready for renovation, describing the furnishings, carpets, and decor as worn and dated.
negative:
Valet parking only..
Guests widely describe the valet parking fees as pricey for the area, noting that the city offers less expensive alternatives if you don't mind a bit of a walk. Drivers also note there is no driveway; it is necessary to wait for the valet on a narrow side street, and hope that traffic does not back up if there is a wait.
negative:
On the dark side..
Some of the rooms do not have exterior windows, while others with windows feature a very close-up view of the neighboring parking garage. Guests generally find these rooms dim and a bit depressing.