Hotel Homewood Suites by Hilton Montgomery - Newly Renovated (Montgomery, USA)

The newly renovated lobby makes a great first impression on many guests, and the rooms are generally described as roomy and comfortable, too. Guests like having the full-sized fridge in the kitchenette, and many sleep well in the comfortable beds. The grounds are also well maintained and inviting, with a clean outdoor pool, basketball court, walking path, and places to sit on the veranda.

Guests give top marks to the front desk team for their cheerful, helpful, and efficient customer service. Many find something to like at the breakfast buffet, and commend the kitchen staff for working hard to keep supply in step with demand. The evening socials are also much appreciated.

Many guests like the hotel's quiet and leafy location, noting it's less than a mile from I-85 and about 15 minutes from the city's historic downtown. It's a 15-minute drive from the airport, too.

Guests comment that the guest rooms are beginning to reveal their age, with noticeable wear in the bathroom fixtures, closet doors, and kitchen utensils. The carpets are also in need of more frequent shampooing or replacement.

Though many guests arrive to find their rooms clean, some report inconsistent housekeeping services throughout their stay, or poor attention to details such as closet door tracks, ceiling fans, and similar areas.

Though the staff receive many positive reviews, some guests have been disappointed by an indifferent or ineffective response to resolving room maintenance or assignment issues.