Positive Reviews
positive:
Location, location, location
Shoppers love the hotel's location, which is directly opposite the Mall of America, a five-minute walk on an overpass) There is also a light rail station at the mall, and the Blue Line takes guests through downtown Minneapolis and ends at Target Field, home of the Minnesota Twins. For those who prefer not to walk back with their purchases, there is a van service every hour. There are also several chain restaurants within walking distance.
positive:
A nice home away from home..
Guests generally describe the rooms as clean, comfortable, and spacious, with cozy beds. Families particularly appreciate the convenience of the full kitchen, and the two-bedroom suites are a great fit for larger groups. Many guests feel the "value for money" is very high, particularly given the free parking, breakfast, reception, and Wi-Fi.
positive:
Friendly, helpful staff..
The front desk staff have received many glowing reviews for their professional customer service, with guests noting that they are pleased to recommend restaurants, provide directions, and share their knowledge of area attractions. Guests often comment that they feel "at home" almost right away.
Negative Reviews
negative:
A little bit tired..
Though many guests find the rooms comfortable, the property is no longer brand new, and some guests report signs of wear in the carpets and furnishings. Some areas may also be ready for repainting.
negative:
Follow your nose..
Several guests were disappointed to find cigarette odor wafting into their rooms from the hallways or nearby smoking rooms. Others have reported a "musty" smell in the hallways.
negative:
Breakfast a disappointment for some..
Though the breakfast buffet and manager's receptions are generally well received, a few guests have been disappointed in the food quality, variety, or presentation. A small number have also had disappointing experiences at the front desk.