Positive Reviews
positive:
In a good location
Most guests of this hotel have loved its location, as it is right along Interstate 40 on the outskirts of Knoxville, but right across the street from Turkey Creek mall, which offers some of the best shopping in the entire area. The Interstate also makes it easy to reach downtown Knoxville quickly and efficiently.
positive:
Professional, friendly staff
The majority of guests have had good experiences with the hotel's staff. These staff members are said to be friendly and professional, which has led to guests feeling completely comfortable throughout their time at the hotel.
positive:
Breakfast and dinner provided
Numerous guests have appreciated the free breakfast that is served daily at this hotel. There is also a dinner that is served on weeknights, giving guests the opportunity to enjoy another free meal without having to venture out.
Negative Reviews
negative:
Noise from the freeway
Past guests have complained about the noise that comes from the freeway at this hotel. This noise is said to be significant in rooms that face the road and has made it difficult for guests to get a good night's rest.
negative:
Dated furnishings
Multiple guests have reported that the furnishings inside the rooms are a little dated and are starting to look worn out. As a result, guests feel as though the chairs and sofas should be replaced in the near future to improve the overall quality of the rooms.
negative:
Rooms are a little small
There have been complaints about the size of the rooms at this property. Guests who have stayed with this chain previously were expecting larger rooms than the ones that are offered at this hotel.