Positive Reviews
positive:
Top marks for the helpful, smiling staff...
Though guests often recognize particular staff members for "above and beyond" gestures of hospitality, many go on to note that the entire team is friendly, welcoming, and professional. Those who stay longer than a night or two appreciate the day-to-day variety in the eggs and other hot dishes on the table at the buffet breakfast, and the weeknight social hours are also widely regarded as a great plus.
positive:
The rooms are all pretty suite...
Many guests "feel right at home" in the quiet, roomy suites, which feature comfortable beds and well equipped, functional kitchens. Travelers also appreciate the nicely maintained fitness amenities on the property, particularly the big hot tub.
positive:
A terrific shuttle...
The hotel is reasonably well located for drivers, with most of Anchorage's top attractions about ten minutes away by car. However, many travelers find it unnecessary to rent a car, as the hotel offers an on-demand shuttle service to and from the train station, airport, downtown, and even the local Walmart. The drivers are widely described as prompt and courteous, even in the wee hours of the morning.
Negative Reviews
negative:
To err is human...
Though most guests check in to a very clean room, a few others have arrived to find housekeeping oversights or, even more rarely, another guest already unpacked in the suite.
negative:
Secondhand smoking...
The hotel has a mix of smoking and non-smoking rooms, and some guests have been turned off by cigarette odor.
negative:
A bit noisy for some...
A few guests have reported poor sound insulation between floors or rooms, though some who reported the issue found that the manager was able to resolve the issue.