Positive Reviews
positive:
Location, location, location
Many travelers choose the Holiday Inn Express Hotel & Suites Santa Clarita for their trip to Six Flags Magic Mountain or Six Flags Hurricane Harbor; both theme parks are about a mile away, and the hotel offers a free shuttle. Drivers note that the hotel is directly off I-5 and offers free parking. There's a Denny's restaurant a few steps away, and the many restaurants at Valencia Town Center are within a short drive.
positive:
A warm welcome and a cool pool..
The front desk staff receive many rave reviews for their friendly, accommodating, and professional customer service. Guests often remark that they are greeted warmly by every staff member they meet. The housekeeping and maintenance team get high marks for spotlessly clean rooms and grounds, including the pool, which is a decent size by hotel standards.
positive:
Room for the whole family..
Guests generally describe the rooms as comfortable, well maintained, and spacious. The in-room microwaves and mini fridges are widely appreciated, and many guests enjoy a great night's sleep in a comfortable bed with a choice of firm or soft pillows.
Negative Reviews
negative:
Too smoky for some..
Though many guests find the rooms and hallways "fresh", the hotel does offer smoking rooms and several guests have been put off by stale cigarette odor.
negative:
Breakfast is for early birds..
While many guests enjoy the complimentary breakfast and most declare it acceptable for the price, some note it is necessary to get up early for the widest selection and best chance of getting a seat in the smallish dining area.
negative:
Light sleepers, pack ear plugs..
Though most guests enjoy a quiet night, a few light sleepers have noted the sound insulation between rooms could be better, or else were bothered by traffic noise from the nearby freeway.