Positive Reviews
positive:
Reasonable rates are guaranteed
Most of the hotels near downtown and the main road are a bit expensive. Thankfully, this hotel exists. It gives easy access to the university and airport, which is great for both leisure and business travelers. Moreover, the kind management gives you discounts or free upgrades during special occasions like anniversaries or if they fail to deliver some services.
positive:
High standard of cleanliness
Holiday Inn Express Des Moines-At Drake University's room is cleaned each day. The housekeepers make sure not to miss any spot. The public areas do not have bad odors or webs. You can try touching the furniture and see that there is no dust. This hotel definitely deserves five stars for its cleanliness.
positive:
Cozy beds and mattresses
The mattresses cannot be more comfortable. It is not certain whether they are memory mattresses or not, but they surely adapt to your body shape well. The pillows are fluffy. Moreover, the bed sheets smell fresh and are very gentle to the skin.
Negative Reviews
negative:
Some staffs offer cold treatment
The staffs assigned at the front desk during the night seem a bit cold. They complete the check-in process fast, but they look uninterested. Some of them do not greet guests at all. However, they must be so tired so it's not a big deal.
negative:
Ordinary breakfast is served
There is nothing extravagant about the breakfast except the warm and sweet rolls. However, there's enough food to fill your stomach. If you want to have better food, you can eat at the restaurants outside the property.
negative:
Power supply is unstable at times
Whenever there is a storm, the electricity runs out. However, this is not controlled by the hotel. There's no need to worry though, because the staff is alert in responding to this kind of emergency.