Positive Reviews
positive:
Handy location directly off the freeway
This hotel's roadside location beside Interstate 80 in Bartonsville proved to be convenient for many reviewers who liked the easy access to area shopping malls plus attractions such as Camelback Mountain Resort and casinos. Another plus was the proximity of gas stations, roadside eateries and convenience stores in the vicinity. .
positive:
Cheap and cheerful
Reviewers often praised the rooms, saying that while they were straightforward they were also more than sufficiently spacious, clean and comfortable for a shorter stay. The free parking was a plus as was the popular indoor swimming pool and reasonably-priced on-site restaurant. Given that room rates were usually affordable, many travelers said they got fair value for money.
positive:
Praise for staff
The customer service had plenty of admirers who often described staff as friendly, polite, welcoming and helpful. Check-in was also said to be hassle-free most of the time. .
Negative Reviews
negative:
Cleanliness and maintenance issues
According to some critics, the premises had seen better days and would benefit from further updating to address maintenance issues in some parts of the property. These included old televisions in certain rooms, aging carpets, marked walls, tired-looking furniture and saggy mattresses. Cleanliness standards were also criticized at times. There were occasional claims of bathrooms that were unsatisfactorily cleaned, stained linens and bedroom floors that could have been cleaner. .
negative:
Patchy free Wi-Fi encountered
Guests appreciated the gesture of free Wi-Fi access. However, users occasionally claimed that the network was prone to sluggish speeds and an unreliable signal. .
negative:
Unpleasant smells
There were occasional reports of musty smells and stale smoke smells in certain parts of the building, which proved to be a nuisance for some visitors. .