Positive Reviews
positive:
Beautifully and Conveniently Located
With commanding views of the Rainbow Bridge and Tokyo Tower, easy access to JR station and plentiful shopping, sightseeing and dining options within walking distance, those of you who prioritise location above all else will not be disappointed with your choice.
positive:
Book a Room with Spa Access!
The quiet pool is of a good size while the ambient spa with traditional massage treatments is the perfect place to unwind. A highlight for many is the outdoor jacuzzi, which at night affords a wondrous setting from which to soak up the skyline.
positive:
Out of this World Washrooms
While the guestrooms are perpetually praised, special mention is oft made of the beautifully appointed bathrooms. Spacious and spotless, you'll love the walk-in shower, stand-alone bathtub with spa-quality toiletries, fluffy towels, heated toilet seat and speaker connected to the in-room entertainment system!
Negative Reviews
negative:
Strong Smell of Smoke
While the majority of guests enjoy an entirely memorable stay, some comments suggest that the hotel's smoking policy is in need of modernising. While many Hiltons worldwide operate a strict no-smoking policy, more relaxed rules here mean that some rooms and corridors smell strongly of cigarettes.
negative:
Perplexed by Hidden Costs
Numerous guests express outrage at the extra charges for amenities. Pool and gym access, lockers, bottled water, rollaway beds and Wi-Fi are among the long list of services you might assume are complimentary but end up adding a hefty amount to your final bill.
negative:
International Hotel Needs Bilingual Staff
Whilst swathes of reviewers attest to the professionalism of the personnel, occasional communication issues arise out of their lack of English. For many, this proves only a minor inconvenience, but for those with issues to resolve, it has led to some lengthy and frustrating ‘conversations'.