Hotel Hilton Shanghai Hongqiao (Shanghai, China)

Reviewers recommend opting for executive-lounge access wherever possible. Prepared-to-order breakfasts please many a palate, while the abundant array of food and drink that appears nightly at happy hour goes down a storm. Guests accustomed to the service at similar properties concede that standards achieved here are exceptional.

Health-conscious guests are blown away by facilities laid on to assist them with their exercise regimes. The huge workout area is perfect for those that prefer some privacy, whilst the abundance of equipment means you'll never be waiting to use anything. Multi-lingual staff offer assistance throughout.

Reviewers are routinely moved to acknowledge the management's role in ensuring all members of staff across departments adhere to similar standards of excellence. From the maintenance man to the general manager, you won't encounter a single staff member that doesn't treat you with the utmost warmth and respect.

The most consistent complaint comes from guests who are annoyed at the time taken to check in and out. Long lines frequently form at reception whilst flustered front-of-house try their best to remedy the situation. It's not uncommon for an arrival to queue for over half an hour.

Techy travellers are unimpressed with the Wi-Fi service offered here. The complimentary connectivity speeds are unbearably slow for anything other than opening a simple email, and while an upgrade to a faster line is available for a surcharge, guests resent having to pay extra for a reliable connection.

While most visitors enjoy an entirely event-free stay, there are occasions when an honours-member feels aggrieved to receive no extras, a new arrival struggles to navigate the oddly-laid-out building or a sensitive guest snarls at the strong smells of cigarette smoke that pervade this supposedly non-smoking establishment.