Hotel Hilton Orange County/Costa Mesa (Costa Mesa, USA)

Shoppers love the hotel's location opposite the upscale South Coast Plaza, noting it is not a long walk but the free shuttle goes there as well as to John Wayne Airport, which is only two miles away. Drivers appreciate the ample parking and easy access to and from the I-405 freeway. Disneyland, Angels Stadium, and Newport Beach are within a short drive.

The front desk staff and shuttle drivers have received many rave reviews for their friendly yet professional customer service. The housekeeping department receives kudos for "spotless" guest rooms, and compliments also go to the chef at the Bristol Palms California Bistro. Guests often comment that the wait staff are cheerful and attentive, even when the restaurant is filled with a crowd of hungry conventioneers.

Guests generally describe the recently updated rooms as very clean, modern, and spacious, with comfortable beds, really big tvs, and, often, a private balcony for a breath of fresh air. Those who stay in the Executive level rooms generally report that the access to the Executive Lounge, which is open 24-hours.

Many guests are disappointed in the Hilton's "new approach" to room service, noting that the food now arrives in a brown paper bag and that even the wine comes with a plastic cup.

Several guests have encountered issues with the air conditioning, a key amenity in toasty Costa Mesa. Some were also steamed to discover the large hotel has only one ice machine.

Though the staff have received many positive reviews, a few guests were disappointed in the front desk's lack of compassion or offers of compensation for their booking, maintenance, or housekeeping issues.