Positive Reviews
positive:
Excellent location.
Guests rave about the location, for while it is outside the city centre and therefore a bit quieter, it is exceptionally well connected by public transportation. It is directly above an S-Bahn station which gets guests to the Marienplatz in just two stops
positive:
Warm, professional staff.
Guests give high marks to the front desk, housekeeping, and wait staff for their exceptional service. Those worried about encountering a language barrier are relieved to find that many speak fluent English and are patient with tourists attempting German.
positive:
Quiet, comfortable rooms.
Guests generally find the rooms to be clean and comfortably furnished in keeping with Hilton standards. Several note that the neighborhood is quiet enough at night to sleep with the windows open, particularly in rooms facing the courtyard. Air conditionin
Negative Reviews
negative:
May need some updates...
While most guests are pleased with the condition of their rooms, an unfortunate smaller group noted items such as worn carpets, peeling wallpaper, or chipped tiles in the bathrooms. Some reported these issues to the front desk and were disappointed that t
negative:
No one wants to pay for Wi-Fi...
Many guests are irritated to find that Wi-Fi is not included in the nightly rate, and they find the additional fee to be unreasonable. A handful of guests who did decide to pay for Wi-Fi or had it included in their particular package were disappointed in
negative:
Secondhand smoking rooms...
The Hilton Munich City offers a mix of smoking and non-smoking rooms, and a few guests were disturbed by the smell of cigarettes in the hallways or in their non-smoking rooms. Other guests were disappointed to find that the air conditioning system does no