Positive Reviews
positive:
Outstanding Staff Leave a Real Impression
While high-standards of service are as synonymous with Hilton hotels as to be expected, you'll still be amazed by the consistent levels of professional service you receive here. From remembering guest's names to their favorite drinks, the staff's attention to detail and 'can do' attitude is something that guests routinely appreciate.
positive:
Right in the Heart of the Action
The hotel's stellar location makes for easy access to the abundance of attractions the city has to offer. The breath-taking cathedral and historic plaza are a short stroll away as are a wealth of restaurants and shops. Those wishing to travel a little further can take their pick of accredited and readily available taxis.
positive:
Rooms with a View
Guests are routinely awestruck by the amazing city views afforded them from their suites. You'll be blown away by the Moorish architecture of the surrounding buildings, while watching the sunrise over the Palacio de Belles Artes and set over distant volcanoes is not something you'll soon forget.
Negative Reviews
negative:
Costly WiFi a Headache for Some.
While the internet is consistently rated as reliable, the chargeable in-room service continues to be a bone of contention for some. Circumnavigate the charge by connecting in public areas (complimentary) or signing up for a Hilton Honors membership, which entitles you to free WiFi throughout your stay throughout the hotel.
negative:
Kept Awake at Night
A lack of decent sound insulation in some rooms has meant a frustrating night for some light-sleepers. Rooms next to elevators are a particular issue, especially during busy periods. In those rare instances where it has been a major issue, friendly staff have been happy to accommodate a room change.
negative:
Marginal Room for Improvements
The lack of complimentary drinking water and insufficiently stocked hot drinks making facilities are among the tiny list of gripes reported by guests. Regardless, the vast majority who stay here absolutely love it and recommend it highly to other travelers.