Positive Reviews
positive:
Friendly Front-of-House Staff
Even the most frazzled of travellers are won over on arrival by the warmth of their welcome. Attentive and courteous at all times of day and night, the highly-trained and bilingual staff front desk staff are routinely thanked for accommodating late check-outs and early check-ins.
positive:
Kings of Convenience
Travellers love the convenience of staying at a hotel based inside the terminal. Those arriving late or leaving early appreciate the short time it takes to get from room to gate. Guests leaving from Terminal 2 are grateful for the complimentary shuttle which departs at 30-minute intervals.
positive:
Fabulous Food
While the nearby food court is replete with fine eateries, guests regularly recommend trying the fine foods purveyed at the in-house restaurant. Reviewers rave about the luscious local cuisine, including superb soups and enchanting enchiladas. Expert serving staff will guide you through the menu of local specialities.
Negative Reviews
negative:
Deafening Departures
Numerous guests have spent a sleepless night on account of disturbances from various sources: other patrons leaving/arriving loudly, slamming doors, airport announcements, terminal construction and planes taking off are among the list of culprits conspiring to ruin rest. Sound-sensitive sleepers might want to pack a pair of earplugs.
negative:
Hard to Find
Occasionally, a guest experiences trouble locating the hotel upon arrival. Tired travellers have been frustrated at the lack of signage to the lobby. Anyone not coming in via the main terminal would be wise to check the hotel's website as to the best way to arrive.
negative:
Caution with Credit Cards
While guests of this airport hotel are generally very satisfied with their stays, occasional slipups sully some experiences. Minor housekeeping mishaps and intermittent Wi-Fi disappoint some reviewers, while sporadic instances of credit card fraud, though infrequent, are disconcerting and have been enough to spoil some stays.