Hotel Hilton Garden Inn West Monroe (West Monroe, USA)

Guests were very happy with the food offerings at the hotel. The restaurants and bar were said to offers excellent food at reasonable prices. Guests never felt that they had to leave the hotel in order to eat well.

One of the first things guests mentioned in their reviews was that the hotel’s staff were top class. Guests mentioned many praiseworthy aspects, but seemed most impressed with the staff’s friendly and positive attitude, which made them very easy to approach when they had a question or concern.

Many guests mentioned in their reviews that the whole hotel was looking very good. They enjoyed the design itself, saying that it was very easy on the eye, and also mentioned that the facility was kept in very good condition by maintenance and housekeeping staff.

A number of guests were very disappointed to find that they had to pay extra if they anted breakfast at the hotel. The food was said to be pretty decent, but guests felt that many other hotels in this category include a hot breakfast in the room rate, and felt that this one should have as well.

A worrying number of guests reported discrepancies between the confirmed rate they were quoted on third party booking sites at the time of booking and the rate they were charged on check in. The price was higher and naturally guests were quite unhappy with this state of affairs.

Quite a number of guests felt that the room rate was too high for the standard of the hotel, its facilities and its location.